jili24 Privacy Policy

jili24 acts as the Data Controller in respect of all personal data collected through the jili24 platform at jili24.net. As Data Controller, jili24 determines the purposes and means by which your personal information is processed, and bears full accountability for its lawful and responsible handling in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

jili24 operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), which imposes its own data governance requirements on licensed operators. All data processing activities conducted by jili24 are performed in compliance with both NPC regulations and PAGCOR's operational standards for online gaming platforms serving Filipino players.

jili24 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data privacy laws. Contact details for the jili24 DPO are provided in Section 12 of this Policy.

jili24 collects personal data through several channels: directly from you when you register an account, make a deposit or withdrawal, contact support, or participate in a promotion; automatically when you use the platform; and from third parties such as payment processors and identity verification services where permitted by law.

The categories of personal data we may collect include:

jili24 processes your personal data for specific, legitimate purposes. We do not use your data in any manner incompatible with the purposes described at the time of collection. The primary purposes for which we process your data are as follows:

• Account Creation and Management: To register your jili24 account, verify your identity through KYC, maintain your account settings, and provide you with access to the platform's full range of games and services.
• Payment Processing: To process deposits and withdrawals via GCash, Maya, BDO, BPI, UnionBank, Coins.ph, 7-Eleven Cliqq, and USDT TRC20, and to maintain accurate records of all financial transactions in Philippine Pesos (PHP).
• PAGCOR Regulatory Compliance: To fulfill jili24's obligations under its PAGCOR operating license, including anti-money laundering (AML) checks, responsible gaming obligations, age verification (21+), and periodic reporting to PAGCOR as required.
• Customer Support: To respond to your inquiries, complaints, and support requests submitted via live chat or email, and to maintain records of communications for quality assurance and dispute resolution purposes.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, money laundering, and other prohibited conduct as defined in jili24's Terms & Conditions.
• Platform Improvement: To analyze aggregated usage patterns, identify technical issues, and improve the performance, features, and user experience of the jili24 platform for Filipino players across Manila, Cebu, Davao, and beyond.
• Marketing Communications: To send you information about jili24 promotions, bonuses, new games, and features — but only where you have given your express consent or where jili24 has a legitimate interest, and always with a clear opt-out mechanism in every communication.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit and loss limits, process self-exclusion requests, and fulfill jili24's duty of care obligations to players.

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, jili24 must have a lawful basis for each processing activity involving your personal data. The legal bases on which jili24 relies are:

• Contractual Necessity: Processing your identity data, contact data, financial data, and gaming data is necessary for the performance of the contract between you and jili24 — specifically, to maintain your account, process transactions, and deliver gaming services.
• Legal Obligation: jili24 is required by PAGCOR licensing conditions, the Anti-Money Laundering Act of the Philippines (AMLA), and the Data Privacy Act itself to retain and process certain categories of your data. This includes KYC documents, transaction records, and audit logs.
• Legitimate Interests: jili24 processes certain technical data and gaming behavioral data based on its legitimate interests in preventing fraud, securing the platform, and improving services — provided these interests are not overridden by your data protection rights.
• Consent: Where jili24 sends you direct marketing communications or uses non-essential cookies, it does so on the basis of your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.

jili24 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, in order to operate the platform and comply with regulatory obligations, jili24 may share your data with the following categories of trusted third parties:

• Payment Service Providers: GCash, Maya, BDO, BPI, UnionBank, Coins.ph, 7-Eleven Cliqq, and USDT/TRC20 wallet processors receive the minimum financial data necessary to process your deposits and withdrawals.
• Identity Verification Services: Third-party KYC and AML screening providers receive your identity documents and personal details solely for the purpose of verifying your identity and screening against regulatory watchlists, as required by PAGCOR.
• Game Software Providers: jili24's game content partners receive anonymized or pseudonymized gaming activity data for the purpose of game performance reporting, RNG certification audits, and jackpot pool management.
• IT Infrastructure and Cloud Service Providers: jili24 uses cloud hosting and content delivery services to operate the platform. These providers process data on behalf of jili24 under data processing agreements that prohibit them from using your data for their own purposes.
• Regulatory and Law Enforcement Authorities: jili24 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or law enforcement authorities where legally required to do so, or where jili24 has a good-faith belief that such disclosure is necessary to comply with a legal obligation or to protect the rights and safety of players and the public.
• Professional Advisors: jili24's legal counsel, auditors, and compliance consultants may access personal data on a need-to-know basis in connection with the delivery of professional services, subject to confidentiality obligations.

All third parties with whom jili24 shares personal data are contractually required to process that data lawfully, securely, and only for the purposes for which it was shared. jili24 conducts due diligence on third-party data processors before engagement and reviews these arrangements periodically.

jili24 uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files placed on your device when you visit jili24.net. They help us recognize returning users, remember preferences, maintain session security, and analyze how the platform is used.

jili24 uses the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the platform to function. They enable core features such as account login, session security, and payment flows. These cookies cannot be disabled without breaking core functionality.
• Performance and Analytics Cookies: These cookies collect anonymized information about how visitors use jili24.net — for example, which pages are visited most often, and whether error messages are encountered. This data helps jili24 improve the platform experience for all Filipino players.
• Functional Cookies: These cookies remember your preferences (such as your preferred language or display settings) to provide a more personalized experience on return visits.
• Marketing Cookies: With your consent, jili24 may use cookies to track whether you have seen specific promotions, to limit how often you see a particular advertisement, and to measure the effectiveness of marketing campaigns. These cookies do not identify you personally.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jili24 platform. Most browsers allow you to block or delete cookies via the browser's Settings or Privacy menu.

jili24 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active account relationship with jili24, plus a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act (AMLA) of the Philippines.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLA and PAGCOR financial reporting obligations.
• KYC Documents: Retained for the same period as account and identity data — five (5) years post-closure. Document copies are stored in encrypted form and access is restricted to authorized compliance personnel only.
• Customer Support Communications: Retained for three (3) years from the date of the interaction, to enable dispute resolution and quality assurance review.
• Marketing Preferences and Consent Records: Retained for three (3) years from the date of last interaction, or until consent is withdrawn, whichever is earlier.
• Technical and Log Data: Retained for twelve (12) months for security monitoring and fraud investigation purposes, then deleted or anonymized.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jili24's data disposal procedures. Where data is anonymized rather than deleted, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical or research purposes.

Under the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by jili24. These rights are enforceable and jili24 is committed to honoring them within the timeframes prescribed by law:

• Right to Be Informed: You have the right to be informed — before or at the time of collection — about how your personal data will be processed. This Privacy Policy fulfills jili24's transparency obligation.
• Right of Access: You have the right to request a copy of the personal data jili24 holds about you, along with information about how it is processed. jili24 will respond to access requests within fifteen (15) business days.
• Right to Rectification: If any of your personal data held by jili24 is inaccurate or incomplete, you have the right to have it corrected. You may update basic account details directly from your account dashboard or by contacting support.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no overriding legal basis for continued processing. Note that erasure requests may be declined where retention is legally required (e.g., AML/PAGCOR compliance).
• Right to Data Portability: You may request that jili24 provide your personal data in a structured, commonly used, machine-readable format, or transfer it to another data controller where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes. jili24 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to File a Complaint: If you believe jili24 has violated your data privacy rights, you have the right to file a complaint with the Philippine National Privacy Commission (NPC) at privacy.gov.ph.

To exercise any of the above rights, please contact the jili24 Data Protection Officer using the details in Section 12. jili24 may request proof of identity before processing a data subject request to ensure your data is not disclosed to an unauthorized third party.

jili24 takes the security of your personal data seriously. We implement a comprehensive set of technical and organizational measures to protect your data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and jili24 servers is protected using 256-bit SSL/TLS encryption. This applies to all platform interactions including login, deposits, withdrawals, and live chat support.
• Encryption at Rest: Sensitive personal data — including KYC documents, financial records, and passwords — is encrypted at rest using industry-standard AES-256 encryption in jili24's secure data centers.
• Access Controls: Access to personal data within jili24's systems is strictly limited on a need-to-know basis. All staff with data access undergo background checks and are bound by confidentiality obligations. Access rights are reviewed and updated regularly.
• Two-Factor Authentication (2FA): jili24 offers SMS OTP-based 2FA for player accounts. All internal staff accounts with access to player data are required to use multi-factor authentication.
• Intrusion Detection and Monitoring: jili24 employs 24/7 automated intrusion detection systems and security monitoring to identify and respond to potential threats in real time.
• Penetration Testing and Audits: jili24 conducts regular independent security audits and penetration tests of the platform to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: In the unlikely event of a personal data breach, jili24 has a documented incident response plan. Affected players and the National Privacy Commission (NPC) will be notified within seventy-two (72) hours of jili24 becoming aware of a breach, where legally required.

While jili24 implements robust security measures, no system is entirely immune to risk. You also play a role in keeping your account secure — please use a strong, unique password for your jili24 account and enable 2FA to add an extra layer of protection.

The jili24 platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR's minimum age requirements for online casino gaming in the Philippines. jili24 does not knowingly collect, store, or process personal data from individuals under the age of 21.

During the registration process, all users are required to confirm that they are at least 21 years old, and jili24 enforces age verification as part of its mandatory KYC process. If jili24 discovers that personal data has been collected from an individual below the minimum age of 21, the following steps will be taken immediately:

• The underage account will be suspended and permanently closed.
• All personal data associated with the underage account will be securely deleted from jili24's systems.
• Any funds held in the underage account will be returned to the payment source after identity verification.
• The matter will be reported to PAGCOR as required under the terms of jili24's operating license.

If you are a parent or guardian and believe your child may have registered an account on jili24, please contact the jili24 Data Protection Officer immediately using the details in Section 12. jili24 treats such reports as a high-priority compliance matter and will act swiftly.

jili24 reviews and updates this Privacy Policy periodically to reflect changes in applicable Philippine data privacy law, NPC guidelines, PAGCOR regulatory requirements, or jili24's own data processing practices. The "Last Updated" date displayed at the top of this page indicates when the most recent revision was made.

Where an update to this Privacy Policy is material — meaning it significantly affects your rights or the way jili24 processes your personal data — jili24 will provide advance notice via a prominent announcement on the platform and/or a notification to your registered email address or mobile number at least seven (7) days before the change takes effect.

Non-material changes, such as typographical corrections, clarifications that do not alter the substance of the policy, or updates required by immediate regulatory directive, may take effect without prior notice.

Your continued use of the jili24 platform following the effective date of any update to this Privacy Policy constitutes your acknowledgment of the revised policy. If you do not agree with any material change, you may request account closure in accordance with jili24's Terms & Conditions. The current version of this Privacy Policy is always accessible at jili24.net/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jili24 processes your personal data, you are encouraged to contact the jili24 Data Protection Officer (DPO) directly. The DPO is responsible for monitoring jili24's compliance with the Data Privacy Act of 2012 and serving as your primary point of contact for all data privacy matters.

You may reach the jili24 DPO through the following channels:

• Live Chat: Available 24/7 via the jili24 platform. Select "Privacy / Data Request" from the support category menu to route your query directly to the DPO team.
• Email: [email protected] — please include "Data Privacy Request" in the subject line for prompt routing.

All data subject requests and privacy-related inquiries are handled confidentially and with the urgency they deserve. jili24 aims to acknowledge all DPO contact within one (1) business day and to provide a substantive response within fifteen (15) business days.

If you are not satisfied with jili24's response to your privacy concern, you have the right to escalate your complaint to the Philippine National Privacy Commission (NPC). The NPC can be reached through its official government website at privacy.gov.ph — please note that jili24 does not control or represent this external government body.